Return Policy

Ashley Zhang Collection Items & Made To Order Bridal

All custom or Ashley Zhang Jewelry collection items are final sale. Each piece is hand crafted and made to order. For this reason we do not accept returns. We stand behind all of our jewelry and we offer a free lifetime warranty against any manufacturing defects.

Ready to Ship Engagement Rings

We accept returns or exchanges only on ready to ship rings 7 days after delivery. Items excluded from this policy are rings that have been resized, or any requested modifications. Upon receipt of return, we will issue you a refund minus shipping costs and transaction fee (3% this is the amount our card processor charges us.) to the original method of payment within 2-5 business days. We do not offer free return shipping. No exceptions to our return policy.

If you paid for your item via wire transfer you will not be deducted a 3% fee and will receive a full refund minus the cost of shipping.

Vintage & Antique Jewelry

We want you to be 100% happy, always. If you are just not in love with your item please let us know and you are welcome to return the item. We accept returns or exchanges only on vintage and antique items 7 days after delivery. Items excluded from this policy are rings that have been resized, or any requested modifications. Upon receipt of return, we will issue you a refund minus shipping costs to the original method of payment within 2-5 business days. If your order is above $5,000, we charge a transaction fee (3%), this is the amount our card processor charges us. If your order was international (outside of the USA) we cannot refund duties or customs fees.

We do not offer free return shipping. No exceptions to our return policy. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returns

Email us first to determine that your piece is, in fact, returnable.

Email info@ashleyzhangjewelry.com please write the subject as Order #---- RETURN.

Once you get the go-ahead, use a padded envelope, box, or a combination of these. Don’t put loose jewelry in a paper envelope, it will almost certainly tear through the paper or damage the item, and possibly get lost in the mail system. Mail the package to us via USPS Registered Mail or insured UPS/Fedex to:

Ashley Zhang (Do not write jewelry)

2-17 51st ave #607

Long Island City, NY, 11101

3472683526

Please enclose a printed copy of your emailed receipt or a record of purchase that includes your order number.

Exchanges

We offer an item to be exchanged for free, minus the cost of shipping 1 time after the original purchase. Items are only eligible for exchange 7 days after delivery date, so please contact us to process an exchange before that date. Items excluded from this policy are rings that have been resized, or any requested modifications. If you are not happy with your exchanged item and would like to make a second exchange you will be charged a 5% restocking fee for each additional exchange. Exchanged items are not available for refunds, store credit only. When you are offered store credit, that credit will never expire. No exceptions to our exchange policy. Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Email us first to determine that your piece is, in fact, exchangeable.

Email info@ashleyzhangjewelry.com please write the subject as Order #---- EXCHANGE.

Once you get the go-ahead, use a padded envelope, box, or a combination of these. Don’t put loose jewelry in a paper envelope: it will almost certainly tear through the paper or damage the item, and possibly get lost in the mail system. Mail the package to us via USPS Registered Mail or insured UPS/Fedex to:

Ashley Zhang (Do not write jewelry)